Privacy Policy

2. Information we collect

2.1. Information you provide to us

We collect information that you provide directly when you use Conceivus, including:

• Account details such as name, email address, password, and contact information.

• Profile and health information, such as date of birth, menstrual cycle data, symptoms, lifestyle habits, goals, and other reproductive health details you choose to track.

• Information shared during assessments, questionnaires, or coaching interactions within the app.

• Communication content, such as messages you send to our team, feedback, or support requests.

2.2. Information we collect automatically

When you use our website or apps, we automatically collect certain technical information, such as:

• Device information (e.g., device type, operating system, mobile device identifiers).

• Log data (e.g., IP address, browser type, pages visited, time and date of use).

• Usage data, including features you use, actions you take, and engagement with educational content.

• Cookies and similar technologies to remember your preferences and understand how you interact with our Services.

2.3. Information from third parties

With your permission, we may receive information from third parties, such as:

• Authentication providers (e.g., Google) to help you sign in securely and link your Conceivus account.

• Payment providers for processing subscription or purchase information (we do not store full payment card details on our servers).

3. How we use your information

We use the information we collect for the following purposes:

• To create and maintain your Conceivus account and profile.

• To provide personalized insights, recommendations, and educational content tailored to your fertility and health profile.

• To track your progress, symptoms, and habits over time and display them in your dashboard.

• To enable features such as partner invitations, shared plans, and communication with professionals where applicable.

• To communicate with you about your account, important updates, reminders, and support messages.

• To improve and develop our Services, including analytics about how the product is used and which features are most helpful.

• To protect the security and integrity of our Services, prevent fraud, and comply with legal obligations.

4. Legal bases for processing (where applicable)

Where required by law (for example, in the EU/UK under GDPR), we process your personal data based on one or more of the following legal bases:

• Your consent, for example when you choose to enter sensitive health information or opt into certain communications.

• Performance of a contract, such as providing you with access to the Conceivus Services you have registered or subscribed for.

• Compliance with legal obligations, such as responding to lawful requests from authorities.

• Our legitimate interests in improving our Services, ensuring security, and providing a safe experience, provided these interests are not overridden by your rights and interests.

5. How we share your information

We do not sell your personal or health information. We may share your information in the following limited situations:

• Service providers: With trusted third-party vendors who help us operate the Services (e.g., hosting, analytics, email, payments), under contracts that require them to protect your data.

• Healthcare or coaching professionals: Where our Services enable you to connect with professionals, we may share relevant information with your explicit consent.

• Legal and safety: When required by law or to protect the rights, property, or safety of you, us, or others (for example, responding to legal requests or preventing fraud).

• Business transfers: In connection with a merger, acquisition, or other corporate transaction, where your data may be transferred as part of the business, subject to appropriate safeguards.

6. How we protect your information

We use technical and organizational measures to help protect your personal and health information, including encryption in transit, access controls, and secure infrastructure. However, no system can be completely secure, and we cannot guarantee absolute security of your data.

You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect any unauthorized access to your account.

7. Data retention

We retain your information for as long as your account is active or as needed to provide you with the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data, subject to certain limitations (for example, where we are required to retain information for legal or regulatory reasons).

8. Your rights and choices

Depending on your location and applicable law, you may have rights regarding your personal data, including:

• Accessing the information we hold about you.

• Requesting correction of inaccurate or incomplete information.

• Requesting deletion of your data, in certain circumstances.

• Restricting or objecting to certain types of processing.

• Withdrawing consent where we rely on your consent for processing, without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights, please contact us at admin@conceivus.com. We may need to verify your identity before responding to your request. You can also use our account deletion request form if you would like us to remove your account.

9. International data transfers

Conceivus may process and store information in countries other than where you reside. When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

10. Children's privacy

Conceivus is intended for adults and is not directed to children under the age of 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice within the app or via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.